How to set up your custom domain

When you create your first Knowledge Base Entry in your knowledge base, your content is available through xenoapp.help by default. Your URL will look like this: exampleapp.xenoapp.help (this URL is provided with HTTPS by default.

If you’d like to use a different URL, you can create one by setting up a custom domain. Here’s how:

First, enter your custom domain in Xeno

Enter the custom domain you want to use in your Help Center settings. Let’s use help.exampleapp.com as an example:

Next, create a custom CNAME record

1. Go to your DNS provider’s website (e.g. GoDaddy or Cloudflare). If you’re choosing one for the first time, go with one that supports SSL.

2. Create a CNAME (‘canonical name’) record for your custom domain.

3. Point it at Xeno's host domain: your.xenoapp.help

Important: DNS changes can sometimes take up to 72 hours to take effect, but are typically much faster.