Integrating an inbox or a ticketing system

You can integrate any inbox / ticketing system you want with Xeno.

How do an inbox or a ticketing system work with Xeno?

Inboxes / Ticketing systems work when your Xeno is in delayed chat mode. After integrating any inbox / ticketing system you want with Xeno, all messages sent in delayed chat mode from contacts received through Xeno live chat will automatically be delivered to this inbox / ticketing system. In addition, the messages will automatically be categorized under the right topic. On the inbox / ticketing system side, not only can you define different type of tickets, but you can also define different priorities per ticket.

How to integrate an inbox or a ticketing system with Xeno?

1. Go to the Apps page from your Xeno account.

2. Select the tab, Ticketing Systems.

3. Click on the Connect button under My custom ticketing system.

4. Click on Integrate.

5. Click on the button Click to edit and enter your inbox / ticketing system's topic and email address so that messages sent in delayed chat mode from your contacts can be directly delivered to the right category in your inbox / ticketing system. (We recommend you use the same topics as defined in your inbox / ticketing system. For example: Sales, tech, product, etc.).

6. Click Add email to add another topic and email address. It is possible to add an unlimited number of topics and email addresses.

7. Click Save.

8. Finally, you will see that your inbox / ticketing system has been successfully connected to Xeno.