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You can either use one unique avatar in Xeno live chats, for your whole team, or one personal avatar for each of your team members.
In order to create meaningful and personal relationships with your contacts, we recommend you use one personal avatar for each team member. However, this really depends on your business style. In some cases, it may seem more logical to use a unique avatar to represent your company in the eyes of your contacts.
To define whether you show a unique avatar or individual ones, you can go to your Settings page and click on the During chats tab. Here you can choose whether you want to be recognized as one organization or as individual team members.
If you want to change your personal avatar, you can:
Go to Xeno.app > Routing > Timetable > Team members page > Find yourself and click on Actions, Edit member details
Effectively manage your conversations between your team and your interlocutors with communication settings.
