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In short, your live chat status is defined in 2 different ways:
By scheduling your live chat.
By manually editing your chat mode.
If you want to put your live chat in delayed mode, regardless of how it was turned on, you can do so using one of these 2 ways.
❗️However, if you want to turn your live chat to live mode, you'll have to do so in the same way you turned it to delayed mode in the first place.
If you have a ticketing system integrated into Xeno, all conversations received while in delayed mode will be forwarded to your ticketing system and can be handled directly from there.
The chatbox will display a form asking for an email address and a message, which will be forwarded to your ticketing system. The message won't be stored on Xeno to avoid duplication.
Effectively manage your conversations between your team and your interlocutors with communication settings.
