Customizing your livechat

Great news! You can customize pretty much anything you want on your Xeno chatbox from your Xeno admin panel, the Customize tab (left-hand side menu)

Our WYSIWYG customization feature is just what you're looking for!

When you customize your Xeno chatbox from your Slaask admin panel (on desktop and laptop), Xeno immediately shows you the result of your customization directly on your screen. It's convenient, instantaneous and what you see from your admin panel is what your visitors get on your website!

Still want more?

In case you feel frustrated about not being able to customize a specific Xeno chatbox setting, remember that we are really cool guys here at Xeno and that you should feel free to tell us what type of customization you're looking for. We usually implement our Xeno user's requests.

What is customizable?

General settings:

• Widget name

• Header background color

• Header title color

• Chat bubble color

• Chat text color

• Button size

• Widget button image

• How to reply to your users?

• How to geolocalize your users?

• Show welcome bubble to visitors?

• Time before welcome bubble is displayed (milliseconds)

• Time welcome bubble is displayed (milliseconds)

• Load the live-chat on mobile devices

• Load the live-chat but hide the Xeno button

• Widget position

• Automatically turn your widget offline when everyone in your team is away

"Live" mode customization settings:

• Window title

• Greeting message

• Message input placeholder

• Message status text

• If no one on your team can answer, enable an inquiry that automatically asks for an email address

• Automatic email inquiry content

• Message to be displayed in the cases where Xeno already knows the user email

• Automatic email input placeholder

• Automatic email button content

• How many milliseconds wait should there be before triggering the automatic email inquiry?

• Enable file sharing

• Automatically close inactive conversations

• Include your visitor's path (URL) throughout the conversation

• Maximum concurrent chat per active team member

• Upload an MP3. Activated as a notification sound on your visitor's end

"Delayed" mode customization settings:

• Offline display

• Window title

• Greeting message

• Email input placeholder

• Message input placeholder

• Submit button content

• Submit button text color

• Submit button background color

• Which email address should Xeno send your messages to when your livechat is offline? (It can be a ticketing system email address)

• Add visitors informations on offline emails?

• Send messages transcript with CSS style

• Automatic response when visitor send an email

• Send another message button content

Background customization (12 backgrounds available)

Multilingual customization (over 50 languages available)

Security settings

We hope you enjoy our customization features. Your Xeno chatbox's look and feel is important to us!