What's the best way to write a Knowledge Base post?

The following tips are the best practices we recommend when writing out a new Knowledge Base post. These are of course optional, and you are free to follow the tips, or to go your own way.

• Ideally, a 65-character title.

• A well aired-out content block, of about 450 to 550 characters.

• Short sentences that bring a dynamic sense to the post.

• Use the present tense to, again, bring a dynamic sense to the post.

• Remember: these Knowledge Base posts can be used in a conversational way and/or as posts on a web page.

• Ideally, the title should contain the most important keywords, that summarize what the post is about.

• Ideally, in the content block, you should use the main keywords, and their synonyms.

• Incorporating keywords mustn't change the sense or meaning of the sentences or the content: this should be the main focus.