Using Zapier

What is Zapier?

Zapier is an online automation tool that connects your favorite apps, such as Xeno, to your CRM, ticketing system, and all the apps you can dream of.

With Zapier, you can connect Xeno to any app of your choice to automate repetitive tasks without coding.

What are Zapier "triggers"?

Zapier "triggers" answer the question: what events can my users listen for with Zapier?

They are things like:

• New contact (ex. Highrise or Salesforce)
• New email (ex. Gmail or IMAP)
• New issue (ex. GitHub or Pivotal Tracker)

You can think of a trigger as a GET or read. It allows Zapier to receive your Xeno account data.

What are Zapier "actions"?

Actions answer the question: what should my users be able to create with Zapier? They are things like:

• Create to do tasks (ex. Basecamp)
• Create chat messages (ex. Campfire or Hipchat)
• Create issues (ex. GitHub or Pivotal Tracker)

You can think of actions as POSTs, writes, or the creation of a resource. It allows Zapier to send your Xeno account data.

Why should I use Zapier with Xeno?

• You can connect to any CRM system you use, let’s say Salesforce CRM, Hubspot CRM, Nimble, Pipedrive, Zoho CRM, PipelineDeals, Salesnet, Contactually, Workbooks, or Prophet CRM to Xeno using Zapier.
• You can connect any ticketing system, like Zendesk Help Desk, Freshdesk, OsTicket, OTRS, HESK, Simple Ticket, Spiceworks, Request Tracker, or eTicket to Xeno using Zapier.
• You can connect any other apps you want to Xeno using Zapier, such as Mailchimp, GitHub, Dropbox, Gmail, Twitter, etc.

How to connect Xeno with Zapier:

1. Log into your Zapier account.

2. Select the section “Zaps” and click on the orange button “MAKE A ZAP!”.

3. Click “Choose App” under the “TRIGGER” section, and search for “Xeno."

4. Choose Xeno, and then select “New conversation” or “End conversation,” according to your needs.

5. Click “connect a new account" and enter your Xeno widget secret key." (You can find your Xeno widget secret key in your Xeno account -> Apps.) 

7. In the upper right-hand corner of the page, you can see, “YOUR ZAP IS ON/OFF," turn the toggle on/off to enable/disable the zap.

Side note: Careful! “Trigger” in Xeno and “Trigger” in Zapier are totally different things.