Viewing your account

What is a Xeno account?

Xeno's user back office, also called a “Xeno account”, enables Xeno users to customize every Xeno-related aspect and get access to several very useful analytics. To make it more user-friendly, the Xeno account is divided into sections.

Analytics

“Analytics" is the dashboard page shown to Xeno users when they're connected on xenoapp.com. On this page, you can see analytics and key performance indicators (average response time, messages count per day, etc.) with graphics.

Customization

In the Customize section, you can customize every last detail of your widget, including the name, color, welcome message, online & offline mode, set groups etc… pretty much anything you can think of!

Contacts

Here you can find all of your Xeno chatbox visitors in real time, for example, which web page they just viewed. You can also push a message to a particular visitor on this page.

Conversations

In this section, you can find all the conversations via Xeno chatbox.

Triggered messages

You can set triggers in this section, enables you to pre-set messages you'd like to push to any group of your visitors on any given page or URL of your website.

Your chatbot

Xeno provides a bot service to help you better manage your interactions with leads and customers. You can customize your very own bot so that it is in line with your company's graphic guidelines. Your company bot can then push your documentation/FAQ/knowledge base to your leads and customers.

Pre-defined responses

You can set a pre-defined response to a common question in this section. It allows you to compose a response and reuse it as many times as you'd like.

Team

Administrators are able to define who is allowed to use Xeno chatbox in their team, so each time Xeno creates a channel for new conversations, they will be invited.

Any questions

Talk with us directly via live chat to help you resolve all your questions when using Xeno.